Privacy Policy

Current as of: May 2026

At FAIRPAY Strata, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with body corporate administration and related services.

We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

1. Our Commitment

FAIRPAY Strata takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We only collect and use personal information where it is reasonably necessary to perform our duties as a body corporate manager or to meet legal, administrative, financial, or record-keeping requirements.

2. Information We Collect

We collect information necessary to perform our body corporate management duties. This may include:

Contact details: names, postal addresses, email addresses, and phone numbers.

Property information: lot numbers, unit entitlements, ownership details, occupancy information, and levy records.

Governance information: proxy forms, voting instructions, meeting attendance records, correspondence, committee communications, and body corporate records.

Financial information: levy payment records, banking details for payments or refunds, account balances, and related financial records.

Maintenance and contractor information: information relevant to repairs, maintenance requests, access arrangements, and contractor communications.

3. How We Collect Information

We may collect personal information directly from lot owners, committee members, residents, contractors, previous body corporate managers, government agencies, insurers, legal representatives, or other authorised parties.

Information may be collected by email, phone, website forms, written correspondence, meeting documents, levy records, maintenance requests, or other body corporate records.

4. How We Use Your Information

FAIRPAY Strata collects, stores, and uses personal information for the primary purpose of administering the body corporate. This includes:

Maintaining the strata roll and body corporate records.

Issuing levy notices and managing accounts.

Preparing and distributing meeting notices, agendas, minutes, and correspondence.

Managing owner and committee communications.

Coordinating repairs, maintenance, insurance matters, and contractor access.

Meeting legal, accounting, audit, taxation, and record-keeping obligations.

We do not sell or rent personal information.

5. Data Storage and Security

FAIRPAY Strata primarily stores records electronically.

We may use secure cloud-based systems, email services, accounting software, document storage platforms, and strata management systems to manage body corporate records.

We take reasonable steps to protect personal information stored in these systems, including appropriate access controls, password protection, and secure record management practices.

6. Record Retention

We retain personal information and body corporate records for as long as reasonably required to perform our duties, comply with legal and record-keeping obligations, resolve disputes, maintain accurate body corporate records, and support the ongoing administration of the body corporate.

When information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it where appropriate.

7. Third-Party Disclosure

We only disclose personal information to third parties where it is reasonably necessary or authorised. This may include disclosure to:

contractors, tradespeople, and service providers for maintenance or repair purposes;

accountants, auditors, lawyers, insurers, or other professional advisers;

committee members or lot owners where required for body corporate purposes;

government agencies, regulators, or authorities where required by law;

software providers, cloud service providers, or document storage platforms used to manage body corporate records.

We do not disclose personal information for unrelated marketing purposes.

8. Overseas Disclosure

Some cloud-based systems, software providers, or technology services used by FAIRPAY Strata may store or process information using servers located outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled securely and consistently with applicable privacy obligations.

9. Your Responsibilities

Lot owners, residents, committee members, and other stakeholders are responsible for ensuring that any personal information provided to FAIRPAY Strata is accurate, complete, and up to date.

Please notify us promptly if your contact details or other relevant information changes.

10. Access, Correction, and Complaints

You may request access to the personal information we hold about you and ask us to correct that information if it is inaccurate, incomplete, or out of date.

If you have a privacy concern, complaint, or request for access or correction, please contact us using the details on our Contact Us page.

We will review your request and respond within a reasonable timeframe.